Policies
Privacy
Yellowfin Industries® is committed to protecting your privacy and ensuring safe on-line shopping. The information we gather is used to process your order and to improve our customers’ shopping experience. We do not sell, share, trade, or rent any information collected from the site to outside companies or third parties.

Every time you place an order, your information is protected on our secure server. We use industry standard SSL technology to securely encrypt all your personal data including your name, address, credit card number and e-mail address. Our SSL certificate ensures that this data cannot be read as it travels over the internet. To use our secure checkout system, you will need to have a web browser that supports SSL. Your personal information is only used in processing your order, and is not stored on our web servers.

Restricted Items
All items marked as restricted are to be sold to sworn members of the law enforcement community, law enforcement agencies of government agencies only. Please see our restrictions page for more information.

Competitive Pricing
Yellowfin Industries® prides itself on our competitive prices they are updated as frequently as daily. Therefore, customers can get the most current market prices for most items. Yellowfin Industries® does not offer any price guarantee or protection. Yellowfin Industries® is not responsible for any typo on the web site and reserves the right to change the prices of any item at any time.

If you see any price that should be more competitive or not the same as advertised elsewhere by Yellowfin Industries®, please contact us so that we may consider updating it! We sometimes depend on customers and visitors to ensure that all the items we carry are competitive.

Product Use and Terms of Sale
Yellowfin Industries® is unable to know of all local, state and federal restrictions regarding all products we sell. Therefore Yellowfin Industries®, Inc. does not warrant that a person or business may legally purchase, possess, or carry specific items. By purchasing from Yellowfin Industries®, Inc. the buyer assumes full and complete responsibility of having ascertained and complied with all applicable local, state and federal laws with regard to the purchase, possession, and use of any item purchased. If in doubt check all laws before ordering.

By placing an order from Yellowfin Industries®, Inc.; you warrant to us that you are authorized to make such purchases and are in compliance with local, state and federal laws. The buyer represents that he/she is of legal adult age without legal restrictions, sound mind and that the product will be used only in a legal and lawful manner.

Any damage, loss, accident, action expense or legal fees of any kind arising out of misuse of any of these products is solely the responsibility of the buyer.

The buyer agrees that products purchased will not be resold on internet auction sites such as Ebay.

All orders are subject to the acceptance by Yellowfin Industries®, Inc. of Houston, Texas. By placing an order the buyer signifies agreement to these terms of sale.

Warranty Policy
Yellowfin Industries® stands behind the quality of each and every product we sell. If for any reason you are not satisfied with your order, contact us immediately. Products damaged in shipping will be replaced or you will receive a full refund.

Contact our customer service department with any questions you may have. Email, customerservice@yellowfinindustries.com or by phone at 832-778-9300.


Return/Exchange Policy
Customer satisfaction is very important to us at Yellowfin Industries®. As a result, we will do our best to make sure you receive your order in a safe and timely manner. If you are unsatisfied with your order for any reason, please contact us to arrange for a refund or replacement. You must notify us within 10 business days of receiving your order if you wish to return an item.

Please inspect your shipment carefully upon arrival. Customers have 10 business days from the date you accepted delivery to report any discrepancy between what was ordered and what was actually shipped, damages due to shipping, and shipping error. All contents are weighed based on items inventoried. Yellowfin Industries® is not responsible for any of these problems after 10 business days.

You may contact our customer service department by email at customerservice@yellowfinindustries.com or by phone, 832-778-9300 between 8:30 am and 5:30 pm Central Time, Monday through Friday.

Yellowfin Industries® is not responsible for errors on custom orders in which the customer provided inaccurate information such as misspelled names. We will however, make every attempt to expedite a re-order of the correct item.

Please note: We do not refund shipping costs that you pay on returned items.


Orders
Orders can be placed via the following methods:
1) Order on our website 24 hours a day.
2) Order by phone at 832-778-9300 between 8:30 am and 5:30 pm Central Time, Monday through Friday.
3) Order by fax at 1-877-778-9302 between 8:30 am and 5:30 pm Central Time, Monday through Friday.

Payment methods